Question 1

How do I book an appointment?

Accepted Answer

Use our online booking flow, call us, or message us on Instagram — our concierge replies within an hour.

Question 2

What is your cancellation policy?

Accepted Answer

We ask for 24-hour notice. Late cancellations incur a 50% fee to protect our stylists' time.

Question 3

Do you offer gift cards?

Accepted Answer

Yes — our digital gift cards are delivered instantly and never expire.

Question 4

Are consultations complimentary?

Accepted Answer

Absolutely. All color, extension, and bridal services begin with a complimentary consultation.

Question 5

What products do you use?

Accepted Answer

We work with Olaplex, Kérastase, Augustinus Bader, and our own Maison line.

Question 6

Do you accommodate large bridal parties?

Accepted Answer

Yes — we can host parties of up to 14 in our private bridal suite.

Frequently asked